Effective Date: March 30, 2023

 

Your Consent

Our information protection practices are described in this Privacy Policy document (“Policy”). Please, read further to learn about the information we collect when you shop on the website and how we disclose, secure, and protect it, as well as your privacy rights as provided under the Australian Privacy Act of 1988 (cth), New Zealand Privacy Act of 2020, and the laws of other applicable locations (“Applicable Laws”).

 

By accessing and shopping for water bottles on the website, you (the customer, user or visitor) consents to this Policy. If you do not consent to this Policy, you should refrain from using the website.

 

About Us

The website www.t-haere.com and associated water bottle sales (“Services”) are provided by T-HAERE with ABN: 39 626 464 886 (“T-HAERE” or “we” or “us” or “our”). When you use our Services, we collect your information to fulfil your requests. We may share this information with our service providers, and in each case, we decide how they handle your information.

 

If you have any enquiries, concerns, complaints, questions, or issues about the information we collect and how we handle it, please reach out to us at biz@t-haere.com or contact us here.

 

The Information We Collect

We collect information, including personal and non-personal information when you access the website, shop for products, communicate with us, pay for your purchases, or interact with us. You are not statutorily required to provide us with any personal information; however, we cannot supply you with our Services without you providing us with your information.

 

The information you provide: You may provide us with personal information, including your name, email address, shipping address, and payment method. You may provide us with this information when you submit your order information, contact us, or fill out any form on the website.

 

The information we collect automatically: When you access the website or interact with particular products or content, we collect certain personal and non-personal information automatically using third-party tools, cookies and similar technologies. The information we collect automatically may include anonymous user navigations, clicks, features accessed, duration of use, referring URL, device properties, and transaction information.

 

The information we collect from third-party sources: We may collect information, such as your name, picture, and email address if you authenticate your social media account for login purposes.

 

Why We Collect Your Information

We collect your information for the following purposes:

• To receive your order, process it, and deliver it to your specified shipping address.

• To process your payments for your purchases.

• To communicate with you regarding the status of your order, respond to your enquiries, and market new products.

• To identify your device and personalize our Services to you.

• To troubleshoot errors and improve our Services.

• To analyze how you use our Services.

• To monitor violations of our Terms and Conditions and comply with applicable laws.

• To fulfil any other purposes, we may disclose to you at the point of collection.

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Information Disclosure

We do not disclose information about you to third parties unless it helps us to provide our Services. We will only disclose personal information to third parties under the following circumstances:

 

• To our third-party service providers who assist us in the provision of our Services, but only to the extent for them to carry out their tasks. These third parties may include, without limitation, our payment processors, shipping partners, website host, security provider, analytics providers, and advertising agencies.

• To comply with Applicable Laws, regulations, or legal processes, or to respond to court orders, subpoenas, and other legal summonses. This means that we may disclose personal information at the request of the law.

• To respond to claims or events if it’s necessary to protect our rights and property, or to protect the rights and property of third parties.

• To take part in any business transaction, including as a part of assets to be transferred or disclosed in a merger, acquisition, consolidation, or a case of bankruptcy.

• To fulfil any other purposes with your consent.

 

In any case, if your information is disclosed under the circumstances above, we will take steps to ensure the other party is bound by a Non-Disclosure Agreement (NDA) or the disclosure is minimized as much as possible.

 

Cookies and Similar Technologies

Cookies, beacons, tags, and similar technologies may be embedded in your device browser when you navigate around the website, interact with certain pages, or open specific content. Cookies and similar technologies are text files that are stored on your device to perform certain tasks, including monitoring user movements, storing user preferences and login information, securing the website, remembering user choices and inputs, and gathering analytics, among other things.

 

We do not directly use cookies on the website, but we use third-party services, which embed cookies on our behalf. For example, our website is built on Wix.com, and it performs certain tasks for us, including website security, database management, user identification, analytics gathering, etc. They embed cookies on each user’s device to enable them to perform these services.

 

Cookies can be:

• Session cookies - which are only stored on a user’s device for a user’s browsing session. These cookies expire when the user closes the website.

• Persistent cookies - which are stored on a user’s device for a defined period, which may be between minutes to years. These are majorly used to remember your preferences and login information.

• Essential cookies - which are necessary for a website to function properly (for example, to store items in your cart for future purchases).

• Performance cookies - which help us to understand how users use the website and how we can improve it. For example, these cookies help us to identify the pages a particular user visits more often and their duration on those pages.

• Functionality cookies - which help us to remember user preferences, such as the user’s geographic location from their IP address for better personalization.

 

You can manage cookies via your browser’s privacy settings. You can select the types of cookies you allow or block all cookies. However, note that blocking cookies will prevent them from performing their functions.

 

Google Analytics

The analytics information we gather when you access the website is done through Google Analytics (a third-party tool from Google). We use Google Analytics to analyze how visitors and users use our website, including the features they click on and the pages accessed. You can access Google’s privacy policy here.

 

Google Analytics uses cookies and similar technologies to understand your IP address and the actions you take, and it does this anonymously. However, if you wish to opt out of Google Analytics tracking, you can download the Google Analytics Opt-out Browser Add-on, which is available at https://tools.google.com/dlpage/gaoptout.

 

Our Marketing Practices

Email marketing

We may provide you with an email marketing subscription form on the website, where we will occasionally send news about new products, services, and promotions. For the avoidance of doubt, we will only send these emails if you consent by subscribing. And you will have the option to unsubscribe at any time by using the unsubscribing instructions provided at the bottom of any email we send to your email address.

 

Interest-based advertising

We may work with analytics service providers (for example, Google Analytics) to provide us with hashed information about traffic and how users use our Services, including the pages accessed, features used, and content clicked. Our analytics providers may use cookies, beacons, and other technologies to collect this information on our website and across other websites and apps you visit, and they may combine the information to understand your interest and choices. The information may then be used to advertise our Services to you on their platform and other platforms.

 

If you do not want to be targeted with ads based on your interest, you can opt-out by visiting https://optout.aboutads.info/?c=2&lang=EN and https://thenai.org/opt-out/. Please, note that opting out of interest-based advertising does not prevent you from seeing advertisements. It only prevents you from seeing adverts that are relevant to you.

 

The Security of Your Information

We care about your privacy. We limit the disclosure of your information to third parties based on the circumstances described in the section “Information disclosure” above. We use Wix.com for database management. They follow the Payment Card Industry Data Security Standard (PCI DSS) with respect to the credit/debit card you provide on the website. And we do not stop developing new ways to keep information secure from unauthorized access and use.

 

However, even with our strict safeguards, we cannot guarantee that your information will always be safe from unauthorized access due to the nature of the internet. No method of safeguarding information has been proven to be 100% effective.

 

Information Retention

We only retain your information on our database for the duration of your use of our Services. At the end of the purpose for which we collect your information, we will have it deleted from our database. If you request that we delete your information, we will do so except where it is needed for use in any legal claims or for business continuity.

 

Cross-Border Transfer of Information

The information we collect from you may be transferred to third-party service providers outside of your location (for example, Wix.com, our web host, is located in Israel). This may include enabling them to perform their tasks concerning our Services.

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However, when we transfer information outside of your location, we ensure the parties involved employ adequate safeguards and privacy practices.

 

Your Privacy Rights

Accessing and editing your information

You have the right to request access to the information T-HAERE holds about you, including requesting that we correct any inaccurate information. If you create an account, you can access and edit the information we collect by logging into your account and applying the necessary changes. You can edit information such as your name, shipping information, phone number, and payment method information.

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Deleting your information

If you decide that you do not want us to keep your information, you can request to delete it by reaching out to us at biz@t-haere.com.

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Children Policy

Our Services are designed to be ordered by adults – individuals who are at least 18 years of age. We do not knowingly allow people – in short minors – under 18 years of age to submit personal information to us. If you are under 18 years of age, you may only submit personal information on the website if you involve at least a parent or legal guardian.

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Third-Party Links

Certain third-party links or content that link to third-party services may be encountered on the website or when you interact with our Services. This Policy does not govern the privacy practices of the owners of such links and content. Please, ensure to review their privacy policy before you provide them with personal information.

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Modifications to This Policy Bottom of Form

T-HAERE reserves the right to review and modify this Policy at any time without prior notice. If we modify any portion of this Policy, we will post the updated version on this page and indicate the modification date at the top.

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We encourage you to review this Policy periodically to stay informed about how we collect, use, and disclose your personal information. If you do not agree with any of the changes to this Policy, you must stop using our Services.

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Your continued use of our Services after any modification to this Policy will constitute your acceptance of any such modifications.

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Get In Touch with Us

If you have any issues or queries regarding this Policy and how we handle your information with respect to our Services, you may contact us here or message us at biz@t-haere.com. If you are not satisfied with how we have handled your request, you may lodge a complaint to the Office of the Australian Information Commissioner (OAIC) here if you are in Australia or the Office of the Privacy Commissioner (OPC) if you are in New Zealand.