T-HAERE currently accepts and delivers orders within Australia and New Zealand. Please, read this Shipping Policy to understand everything about the delivery of your order.

• Processing time: We process and ship your orders within 3 business days (excluding weekends and public holidays) after we receive your payment. Once we dispatch your order for shipping, you will be unable to cancel, add to or modify your order. You can only cancel or modify it before we dispatch it.

• Delivery: We ship your order to the address you specified on the checkout page. You are responsible for providing an accurate shipping address. We are not responsible for losses or delays if you provide an inaccurate shipping address. We deliver your order without requiring a signature for validation. If you authorize us to leave your parcel in your absence, we will not be responsible for any issues that may occur after we have delivered it.

• Shipping options: At the moment, we only offer the standard shipping package both within Australia and New Zealand.

• Shipping partner: Australia Post handles all items shipped from our warehouse.

• Shipping fees: The shipping of your order is FREE.

• Estimated delivery time: The estimated delivery date will be calculated at checkout. It is an estimate only and depends on your location and distance from our warehouse. As well, there may be delays due to circumstances outside our control such as customs checks, clearances and other unforeseen circumstances.

• Order tracking: You can track your order once we notify you of dispatching it. A tracking code will be provided to you via email, which you can use to track your order on the Australia Post website.

• Delivery issues: If your order is delayed for more than 7 days after the estimated delivery date or there is an issue with the delivery, please contact us at biz@t-haere.com immediately.

SHIPPING POLICY